Submitting Feedback: How users can provide feedback and request new features on the platform.

How to Submit a Support Request in the ASCEND Help Centre.

Access the Help Centre:

1. Go to the Help Centre and click on Submit a request at the top of the page.
2. Add your Email Address

Enter Details:

1. Provide your organisation name
2. Provide your site name
3. Select your ticket query from the following options:

Data Provider Issues
Error Messages
General Support
Log In / Account Issues
New Feature Request

4. Select the priority level
5. Provide a subject and description of the problem

Attach Files:

1. Add any necessary attachments.
Note: The file size limit is 7 MB

Submit Your Request:

1. Click Submit to send your support request.

We appreciate your ticket request and will get back to you as soon as possible.